Frequently Asked Questions
Feeling clueless? Fret not, we've got all the answers for you here.
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Local deliveries in Singapore will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. The delivery details will be provided in your order confirmation email.
What shipping carries do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll guide you through the process.
Can I get personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
I received incorrect items what should I do?
Please contact us as soon as possible so that we can take care of this for you. Do remember to take a photo and send it to us for verification purpose.
Refund Policy
Can I refund my order?
Unfortunately, we are not able to cancel / refund / exchange an order once it has been placed.
